The lack of support from staff after a theft incident left me feeling neglected, highlighting a severe gap in customer care despite the hotel being new and well-maintained.

Had an awesome time with my friends at the hotel! We explored Venice and enjoyed visiting the beautiful canals. The showers were fab, and the breakfast was good overall. Just a heads up, the bus 6 takes you right to the main island, so it’s easy to get around!

One downside was that the noise from the corridors could be disruptive in the morning, especially with groups leaving early. The doors tend to slam, which woke us up earlier than we wanted.

The room was more compact than expected, and issues with the air conditioning made it uncomfortable when it was warm. Breakfast options felt limited, offering a standard continental spread, lacking local flavor. However, the helpful attitude of the staff, particularly when I lost my phone, was a highlight. They went above and beyond to assist me, showcasing exemplary service when I needed it most.

delightful hotel with helpful staff and a cozy atmosphere

The hotel was clean, comfortable, and well-staffed.

We stayed for 3 nights and really enjoyed the comfy beds and the super clean room every day. The hotel has a lovely lounge area and a nice outdoor seating spot where you can relax after a day of sightseeing. The only downside was that breakfast could use a bit more variety, but overall it was a great experience! 😊

I had a wonderful stay. The staff were attentive and provided helpful transport tips. My room was clean and well-maintained. The outdoor pool was a pleasant touch after a long day. Overall, it met all my travel needs. 😊

Consider getting a Venice public transport pass for easier access to attractions and local dining options.

We loved the clean room and the convenient shuttle service to the train station. Our kids particularly enjoyed the breakfast, as it had a good variety of options. The hotel provided a peaceful base for exploring Venice while accommodating our family comfortably.

In my kids' opinion, the elevators were a bit cramped for our family of five.

The highlight was definitely the clean and spacious room, making it a great place to unwind after a day in Venice. Just wish there were more convenient transport options. 🚍

A Convenient Stay with Good Dining Options

Enjoyed our stay for three nights. the nearby gelato shop was a highlight! Be sure to grab a Venice public transport pass. it makes exploring the city easy and economical. The local Italian restaurant served delicious pasta that we loved returning to. A cozy base for our adventures!

The outdoor pool was refreshing, but the restaurant service was frustratingly slow.

I was very impressed with the cleanliness and modern decor of the common areas at Belstay Venezia Mestre. The staff were attentive, ensuring all facilities were accessible for seniors, which made my stay very comfortable.

More signage for public transport options would help.